Voice Concierge

An AI front desk that feeds patient revenue.

Épidou Voice Concierge answers calls for med spas, explains approved treatment information, qualifies intent, requests appointments, and turns every conversation into the next action in your Patient Revenue OS.

Try Demo View Demo Dashboard

Incoming call

Lumiere Med Spa · Ottawa

Live

Caller asks

“Do you have Botox consults after work this week?”

Intent

Book consult

Lead score

5 / 5

Consent

SMS allowed

Next action

Send booking link

Épidou output

Create qualified voice lead, notify front desk, and schedule consent-aware follow-up if the consult is not booked.

CANAUXPhone + SMSCalls become structured follow-up, not voicemail.

FOURNISSEURRetellRetell handles live phone and browser voice calls.

STACKSIP/TwilioUse the clinic phone stack or start with a dedicated number.

SORTIE1 actionEvery call creates the next revenue action in Épidou.

00LIVE TEST

Browser voice test, wired to Retell.

When Retell is configured, this panel starts a secure browser voice call without exposing the Retell API key to the website.

Retell web voice

Browser call for Blackburn Dental Centre. Microphone permission is required.

Ready to test

01CALL FLOW

Built as a feeder, not a separate receptionist toy.

The agent is useful because it connects the phone call to lead capture, booking intent, callback tasks, recall, review requests, and staff follow-up.

Demo call captured

conv_demo_lumiere_0427

Caller: Sophie · +1 613 555 0198
Intent: Book a Botox consultation
Preference: Thursday after 4 PM
Next action: Send consult booking link and create a front-desk review task.

Answer the call

Retell handles natural voice, interruptions, and the clinic-approved first response.

Retrieve clinic context

The agent uses approved service, pricing, booking, policy, and follow-up knowledge instead of guessing.

Request the appointment

Connected booking systems can expose availability; otherwise Épidou creates a staff callback task.

Feed Épidou

The post-call webhook saves a minimal summary, lead score, outcome, consent state, and next action.

02KNOWLEDGE

The voice is only as good as the clinic brain behind it.

Clinic service menu

clinic

Botox · filler · laser hair removal · facials · consultation rules

Booking and availability rules

integration

provider schedule · preferred location · buffer time · new-patient consult

Approved treatment guidance

clinic

prep instructions · aftercare windows · what requires clinician review

Épidou revenue context

epidou

lead stage · last touch · recall status · review follow-up state

03ACTIONS

elevenlabs

Answer treatment and clinic questions

Use approved clinic knowledge to explain services, pricing ranges, policies, location, hours, and prep or aftercare boundaries.

twilio

Capture and qualify new callers

Collect name, phone, treatment interest, urgency, objections, and consent-aware follow-up preference before creating an Épidou lead.

jane

Request or book appointments

Check booking-system availability when connected, or create a staff task when direct booking is not yet enabled.

manual

Trigger revenue workflows

Start missed-call recovery, consultation follow-up, recall, review request, or human handoff workflows from the call outcome.

04SAFETY

Concierge first. Clinical boundaries always.

The MVP should help callers understand services and book the right next step. It should not become a medical-advice system or a private health record.

View privacy approach

No diagnosis, medical advice, or clinical promises over the phone.

RULE 1

Store structured summaries by default, not raw transcripts or audio.

RULE 2

Use HMAC-verified webhooks and conversation IDs for idempotency.

RULE 3

Escalate pricing edge cases, complaints, adverse-event language, and clinician-only questions.

RULE 4

05MARKETING

Sell the outcome: missed calls become booked consults.

Never lose a high-intent med spa caller to voicemail again.

Turn treatment questions into booked consultations.

Recover missed calls while staff are with patients.

Feed every call into review, recall, reactivation, and retention workflows.

06VOICE AS REVENUE

Start with a demo clinic, prove the call-to-consult path, then connect real clinic knowledge, Retell, Twilio/SIP, and booking-system actions.